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Frequently Asked Questions

Flooring Selection and Features

What types of hardwood flooring do you offer?

We offer a wide range of hardwood flooring options including various species like oak, maple, and walnut, different finishes from glossy to matte, and styles from traditional to contemporary. Each type has its unique characteristics and benefits.

How do I choose the right hardwood floor for my home?

The right hardwood floor depends on several factors including the room usage, your home's style, and your budget. High-traffic areas may require more durable wood, while style and color should complement your home's decor. Our experts can help guide you through the selection process.

What is the difference between solid and engineered hardwood floors?

Solid hardwood is made from a single piece of wood, while engineered hardwood consists of a top layer of hardwood bonded over a base of high-quality plywood. Engineered hardwood is more stable and less susceptible to changes in temperature and humidity.

Are there eco-friendly hardwood flooring options?

Absolutely! We offer a range of eco-friendly hardwood flooring options, including sustainably sourced woods and products with low VOC (Volatile Organic Compounds) finishes.

Is hardwood flooring suitable for homes with pets or children?

Yes, hardwood flooring is suitable for homes with pets and children. We recommend harder wood species and finishes that can better withstand scratches and wear.

Installation Process

What is the installation process for hardwood flooring?


Our installation process typically involves removing the existing floor, preparing the subfloor, and then installing the new hardwood. We ensure precision and care at every step, from measuring and cutting to the final laying and finishing.

How long does hardwood floor installation typically take?


The duration of installation varies depending on the size of the area and the type of hardwood. On average, it can take a few days to a week. We strive to minimize disruption and complete the installation efficiently.

Can hardwood flooring be installed over my existing floor?


In some cases, hardwood flooring can be installed over an existing floor, but it depends on the type and condition of the current flooring. We'll assess your situation and provide the best recommendation.

How do I prepare my home for hardwood floor installation?


To prepare your home for hardwood floor installation, it's important to ensure the safety and comfort of your family and pets by keeping children and animals out of the installation area, as the process can be noisy and may produce dust. Please remove any small items, decor, and personal belongings from the rooms where the installation will take place. You won't need to worry about moving furniture or removing existing flooring; our team will handle these tasks.

Maintenance and Care

How do I maintain my hardwood floors?


Regular sweeping or vacuuming to remove dirt and grit, occasional mopping with a wood cleaner, and avoiding excessive moisture and sharp objects are key to maintaining your hardwood floors. We also recommend using furniture pads to prevent scratches.

Can hardwood floors be refinished?


Yes, one of the great advantages of hardwood floors is that they can be sanded and refinished multiple times, restoring their beauty and extending their life.

What should I do in case of water damage or other significant flooring damage?


In case of water damage or significant wear, contact us immediately. Quick action can prevent further damage, and our team can advise on the best course of action, whether it's repair or replacement.

How often should hardwood floors be refinished?


This depends on the wear and tear your floor experiences, but typically, hardwood floors should be refinished every 7-10 years.

Can scratches and dents in hardwood floors be repaired?


Yes, minor scratches and dents can often be repaired without refinishing the entire floor. We can assess the damage and recommend the best course of action.

Value and Services

What is the cost of hardwood flooring installation?


The cost varies based on the type of hardwood, the size of the area, and the complexity of the installation. We provide detailed quotes after assessing your specific needs.

Can hardwood flooring increase my home’s value?


Yes, hardwood flooring is a sought-after feature in homes and can increase property value due to its durability, aesthetic appeal, and timeless charm.

Does the hardwood flooring come with a warranty?

The availability of warranties depends on the specific hardwood flooring brand. The brands we retail offer their own warranties, which vary in terms of length and coverage. We can provide more detailed information on the warranty specifics for each brand to help you make an informed decision.

Do you offer custom hardwood flooring designs?


Yes, we can create custom designs to match your unique style and preferences.

Do you provide guidance on choosing the right type of hardwood for different areas of the home?


Absolutely, our experts can advise you on the best type of hardwood for each area of your home, considering factors like foot traffic, moisture levels, and overall aesthetics.

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